As part of our ongoing journey to enhance our customer experience, we are making important changes to improve the energization process.

The typical energization process, which enables customers to connect to the power grid and/or activate electric service, can be intricate and involve unexpected challenges. Whether customers are reaching out for solar panel upgrades or developers are planning to construct a new stadium or commercial center, our teams evaluate how to integrate new energy loads across various customer segments to create a more efficient process.

We understand that timely and efficient service is crucial for supporting economic growth and enhancing the quality of life in San Diego County. In recent years, we have heard from our customers the process to energize a new project has been time-consuming and complex, and unfortunately there have often been delays and unexpected challenges along the way. We also know it is a priority of our municipalities to ensure that our process doesn’t slow down much-needed housing projects.

Over the past few months, we have held listening sessions with 47 local developers, including 33 affordable housing developers, to gather feedback on our process. Based on this feedback, we are designing new procedures to serve these customers more efficiently.

Internally, we will be implementing a new technology platform to modernize our process. For customers, we will be enhancing our online Builder Services Portal, providing real-time visibility, proactive communication, dedicated points of contact, clear milestones, and simplified digital tools. Additionally, we will host working groups, webinars, and increase information sharing with partners outside of SDG&E.

We believe these efforts will provide a better experience for our customers and play a meaningful role in supporting the economic vitality of San Diego County.